Webex Audio Troubleshooting

If you are having audio issues in a meeting, we have some tips to help you resolve your issue.

Webex Audio Troubleshooting

Note: This article does not apply to the Webex Personal Conferencing service.

When you join a meeting with audio, you should see a prompt to connect to the audio conference.

For help connecting to the meeting audio, see:

• Connect to Audio and Video in Cisco Webex Meetings
• Join the Audio Conference for My Meeting from a Mobile Device

Sound will be heard through your speakers if:

• The presenter is playing a media file (audio/video) in the meeting.
• The meeting is configured to use VoIP only, Mixed Mode audio, or Audio Broadcast.

If you are not hearing any sound, try the following:

• Make sure you are connected to the audio conference. When connected, a phone or headset icon should appear next to your name in the Participants panel.
• Use the Audio and Video Connection ... or Computer Audio Settings..., under the Audio menu, to make sure you have selected the right speaker to use for audio. You may also adjust the audio volume from this screen.
• If connected using your computer, try increasing the volume on your speakers or headset.
• Make sure the host or presenter is actually speaking. When they are talking, you should see blue waves coming from their phone or microphone icon.
• Try chatting to the other participants and see if others are unable to hear the audio.
• If using VoIP or computer audio, make sure your speakers or headset are connected properly, try:
  • Restarting the Windows Audio service
  • Leaving the meeting and restarting your computer, then rejoin.