Troubleshooting Webex Meetings

Make sure you are using a supported Operating System and Browser, see: Webex Meetings Suite System Requirements

To check on the status of Webex services, see: status.webex.com

Start or Join Issues

Symptoms:

If you are seeing one of the following messages (or something similar) while joining or starting a meeting, you may not have administrative rights to install software on your computer:

• Hanging at 'One Moment Please'
• Hanging at: Starting Webex
• 'Java is not working' error
• Hanging at 'Meeting in Progress'

Solution

Webex Meetings

Try using the Cisco Webex Web App or Temporary File Solution (TFS) method to join or start your meeting: With these two options admin rights are not required.

To always join using the Web App, click on the Join Meeting / Start a Meeting drop-down menu and select: Use web app:

If you are hanging at the Start/Join Meetings screen using the Chrome or Firefox browser, you can click on the Join from your browser link:

If you are hanging at the Starting Webex screen using the Edge browser, you can click on the Run a temporary application link: