Login and New Account Troubleshooting

If you have not already, please check the Google Play Store or App Store for any available updates.

Please Note: If you're using Android 4.3 or iOS 9, or anything lower, update your device's operating system.

If you see a generic “Login Error” message, you may need to…

• Un-root your Android device 🙅🏽 to remove any third-party apps and plug-ins
• Try switching to a different network, logging in again, and avoid using a VPN to connect to Snapchat